1. Terms of Service
3. Shipping Policy
4. Return and Refund Policy
Terms of Service
Please read these terms of service ("terms", "terms of service") carefully before using moamoaboa website (the "service") operated by IVI Pte Ltd ("us", 'we", "our").
Conditions of Use
We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of IVI Pte Ltd and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of IVI Pte Ltd, with copyright authorship for this compilation by IVI Pte Ltd.
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
By visiting this website, you agree that the laws of the Republic of Singapore without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between IVI Pte Ltd and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by the courts of Republic of Singapore and you consent to exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.
We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant IVI Pte Ltd non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.
IVI Pte Ltd operates the www.moamoaboa.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the moamoaboa website.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Thank you for visiting and shopping at moamoaboa. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 days. Orders are not shipped or delivered during holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Each additional 30kg
Delivery delays can occasionally occur.
Shipment to island except the following:
Ships to addresses within Singapore except camps and airbase/naval base, prisons/prison schools, shipping yards/ports, checkpoints, St John’s Island, Pulau Ubin, Pulau Tekong, Jurong Island, Changi cargo complex, Keppel district park, PSA, Airports and bus/train depots.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Moamoaboa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Let us know immediately upon receipt of your order for any damages or missing item. Our parcels are insured within our logistic provider against shipping damages and lost. Please save all packaging materials and damaged goods before filing a claim.
We ship outside of of Singapore, please contact us for rates before placing an order.
Return & Refund Policy
Thanks for shopping at moamoaboa.
If you are not entirely satisfied with your purchase, we're here to help.
Returns may only be initiated within 7 days after receiving your purchase.
Any returns must be approved prior to shipping a product back. All products must be in original packaging and in new condition.
If returned product is not in original packaging, new condition, a 20% restocking charge will be deducted from the remaining balance to be credited.
All refunds will be less shipping, freight and handling costs incurred both directions.
All apparel sales are FINAL.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Moamoaboa Warranty Coverage Policy
At Moamoaboa, we are dedicated to providing exceptional quality and reliability in our fitness equipment. We stand behind the craftsmanship and durability of our products and offer a comprehensive warranty coverage to ensure your peace of mind and satisfaction.
Warranty Duration: Our warranty coverage period varies depending on the product. For select items, we offer a lifetime warranty, providing you with long-lasting protection and confidence in your purchase. For all other items, we provide a standard 1-year warranty from the date of purchase.
Scope of Coverage: Our warranty covers manufacturing defects and malfunctions that occur under normal use, maintenance, and storage conditions. It includes components such as frames, cables, pulleys, upholstery, and electronic parts, as specified in the product documentation.
Exclusions: The warranty does not cover damages caused by misuse, abuse, improper assembly, modifications, accidents, negligence, or normal wear and tear. Additionally, it does not extend to cosmetic damages or damage resulting from unauthorized repairs or third-party accessories.
Warranty Claim Process: If you believe your product is eligible for warranty service, please contact our customer support team within the warranty period. We may require proof of purchase, product registration, or additional information to process your claim efficiently.
Resolution Options: In the event of a valid warranty claim, we will assess the issue and determine the appropriate resolution. This may involve repairing the defective component, providing replacement parts, or replacing the entire product at our discretion.
Shipping and On-Site Labor Costs: During the warranty period, we will cover the cost of shipping any necessary replacement parts to the original purchaser. However, please note that any costs associated with on-site labor, installation, or return shipping are the responsibility of the customer.
Lifetime Warranty: For items covered by our lifetime warranty, we offer an extended level of coverage to provide you with enduring confidence in your investment. This means that for the lifetime of the product, we will repair or replace any manufacturing defects or malfunctions, free of charge.
Non-Transferability: The warranty coverage is exclusively available to the original purchaser of the product and is not transferable to subsequent owners.
Limitations of Liability: Our warranty is limited to the repair or replacement of defective parts and does not cover any additional costs, damages, or liabilities, including but not limited to incidental or consequential damages.
Local Laws and Consumer Rights: This warranty coverage is provided in addition to any statutory rights or remedies that may be available to you under local laws. Your statutory rights are not affected by this warranty.
We take pride in the quality of our fitness equipment and the trust you place in Moamoaboa. Our warranty coverage policy reflects our commitment to customer satisfaction and ensures that you can enjoy your fitness journey with confidence.
Please refer to the product documentation or contact our customer support team for further information on the specific warranty coverage for your Moamoaboa fitness equipment.